The Marketing, Communications and Customer Engagement team have been out and about over the last few weeks meeting staff and customers who have agreed to take part in three short videos we are producing.
Understanding your Tenancy - sets our what a tenancy is, how it works, tenant and Advance responsibilities. It repaces an old video which needed updating
How to Give Feedback - is designed for all customers to encourage them to feel comfortable sharing their views either as a comment, compliment or complaint. It also replaces an old video on the subject which needed updating
About Us - sets out who Advance are, what we do and aims to bring to life the difference we make for customers through our work.
It has been great to hear first-hand the difference we all make to our customers' lives. A big thank you to staff and customers who have made us welcome and shared their time and stories so freely. We look forward to showing you the final results as soon as they're ready.