Reporting ICT Issues

Delivery and support of  ICT and business systems is provided by the team at Advance

Service Hours: 08.00 – 17.00 Monday to Friday

Email: ServiceDesk@advanceuk.org

Phone: 01993 866400

Log a call with Service Desk here:

Your guide to the Service Desk Self Service Portal is here: House on the hill introduction

We take protecting staff and customer information seriously and have the following policies and procedures to help us achieve this: Information Security

Mobile Device Policy and Acceptable Use Guidelines

Self Service Address Book Update

We have a selection of training manuals to help you use Advance's different systems in the document library.

Please see the related documents section below this page for regularly used forms and for guidance dealing with common ICT issues.