Customer Survey 2019 - Supporting Customers with Complex Needs
13/05/2019
The customer survey has been landing on doormats and we have already started to receive responses!
This year, we want to do more to support our customers with complex needs to have their voices heard and Michelle O'Neill (Lead on Complex Needs) has been helping us to do that.
This year we have put together a communications board that staff can use with customers who don't find the survey format accessible. The board can be used as a whole or can be cut into sections, to do a bit at a time. You can find the communication board on the Customer Engagement page of the intranet? or download it here: Survey Communication Board.pdf
Where neither the survey nor the communication board are accessible for the customer you can request a visit where, working with an observational checklist designed by Michelle, we can speak to the customer and their staff and family to help us to understanding their experience of Advance services.
Please encourage customers to fill out the survey and send it back in the return envelope provided - the deadline is Friday 1st June!
For more information, or to request a visit for a customer, email Rachel.Fox@advanceuk.org?